Warranty & Return – International

Your rights at a glance

You can return unused, uninstalled parts within 30 days of the ship date. AltRider hard parts carry a 1-year limited warranty against defects in materials and workmanship, and Hemisphere luggage carries a limited lifetime warranty. Your consumer rights under the law of the country where you live are not affected by this page. To start a warranty claim, email info@altrider.com or call +1 206-922-3618.

Returns and exchanges

We accept returns and exchanges within 30 calendar days of the ship date. You need a Return Merchandise Authorization (RMA) number first. Email info@altrider.com or call +1 206-922-3618 (Tuesday, Thursday and Friday, 9am-5pm Pacific). We cannot accept returns or exchanges without an RMA number.

You may return merchandise for a refund or exchange, less original shipping and return shipping fees, if:

• the merchandise is in 100% factory condition, with original packaging, hardware, instructions, documentation, parts and attached tags; and

• the merchandise is unused, unscratched, uninstalled and undamaged. Please do not install a part until you are sure you want to keep it.

Package the item carefully in a postal box or other adequate packaging. Do not ship it in the original product box on its own, because it may arrive damaged. Returns sent COD are refused.

Not eligible for return or exchange: special order parts; electrical parts removed from sealed manufacturer packaging; clearance or on-sale items; gift certificates.

Restock fee. Returns are subject to a 20% restock fee, assessed on inspection. We waive it when you take store credit, and we do not charge it when the return is the result of a defect, a damaged shipment or an AltRider error. You pay the cost of shipping a return or exchange back to us, except in those cases.

Customs and import charges. Duties, import taxes and customs fees are collected by customs and are not refunded by us, unless the law requires it or the return is the result of an AltRider error.

Where the law of the country you live in gives you a right to cancel an online purchase, that right applies instead of this policy wherever it is better for you.

Send approved returns to: AltRider, ATTN: Returns & Exchanges, your RMA number, 3708 Airport Way South, Seattle, WA 98134, USA. Returns that do not follow these rules are sent back to you and no credit is issued.

Shipping damage and mis-shipments

If your package arrives damaged, or you received the wrong item, contact us within 14 days at info@altrider.com or +1 206-922-3618. We will ship an in-stock replacement within 1 to 3 business days by the original shipping method and arrange the return of the original item at our cost. We refund shipping charges when the problem is a damaged package, a defective item or our error.

Items you send back to us travel at your risk. Pack them carefully and insure them. We are not responsible for returned goods that are damaged because they were not packed properly.

Limited Warranty: Hard Parts

LIMITED WARRANTY

Warrantor. AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA.

Who is covered. The original purchaser who bought the part from AltRider or an authorized AltRider dealer for personal use. The warranty cannot be transferred.

What is covered. AltRider-branded hard parts (for example stands, crash bars, skid plates, guards, pegs, racks, risers and brackets), including the hardware supplied in the kit. Hemisphere luggage has its own warranty below. Consumables and wear items (decals, threadlocker, rubber and wear surfaces) are not covered.

For how long. One year from the date of purchase.

What we will do. If a covered part fails in normal use because of a defect in materials or workmanship, we will repair it or replace it, at our option, at no charge to you for parts or our labor. A replacement may be the same part or an updated version of it. We pay shipping both ways on approved claims to and from the address the original order shipped to. If you have moved the part to another country, shipping is at your cost.

What we will not pay for. Labor charged by a shop to remove or install parts; towing, recovery, storage, travel or loss of use; damage to your motorcycle, luggage or other property; and the cost of repairing or replacing any other part of your motorcycle, including OEM parts.

What is not covered. Failures or damage caused by:

• misuse, abuse or accident, including organized racing and commercial rental use;

• installation that does not follow AltRider's instructions, including installing a part on a motorcycle it is not listed for, using hardware other than the hardware supplied in the kit, or not tightening to the torque specified;

• failures caused by not re-checking the hardware after the first 5 hours or 100 miles of riding, as the instructions say;

• alteration, modification, welding, drilling, straightening or repair of the part;

• normal wear and tear, and cosmetic wear such as scratches and finish wear;

• impact. Crash bars, skid plates and guards are designed to absorb impact and protect your motorcycle. Damage from the impact they are designed to absorb is not a defect. A failure caused by a defect in materials or workmanship is covered.

Implied warranties. To the extent the law allows, any implied warranty or condition, including merchantability and fitness for a particular purpose, lasts only as long as this written warranty.

Incidental and consequential damages. To the extent the law allows, AltRider is not liable for incidental or consequential damages. See Limitation of liability and the Terms of Sale and Service. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

Your local rights. This warranty gives you specific legal rights. You may also have other rights under the law of the country, state or province where you live. This warranty is in addition to those rights and does not reduce them. Where the law gives you a right that cannot be excluded, that right applies.

Customers in Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the goods. AltRider pays the expense of making a claim under this warranty as described above.

Limited Warranty: Hemisphere Luggage

LIMITED LIFETIME WARRANTY

AltRider Hemisphere Luggage is designed to hold up to adventure riding. We offer the original purchaser a limited lifetime warranty on Hemisphere Luggage bought from AltRider or an authorized AltRider dealer. It covers defects in materials and craftsmanship only. If a product is found defective, we will replace it promptly, at our discretion. It does not cover misuse, abuse, accident, incorrect installation, normal wear and tear, or altered or repaired products. Claims require original proof of purchase. "Lifetime" means the reasonable life of the product.

The same statements on implied warranties, consequential damages and your rights in the Limited Warranty above apply to this warranty.

How to make a warranty claim

• Email info@altrider.com or call +1 206-922-3618. Tell us your order number, the part number, the date of purchase and what happened.

• Send photos of the part and of how it is installed, including the hardware. If the part failed on the road, tell us what the motorcycle was doing at the time.

• We acknowledge your claim within 5 business days and send you our Warranty Product Return Form and an RMA if we need the part back.

• Send the complete part, including hardware, to the address we give you. We pay shipping on approved claims to and from the address the original order shipped to.

• We inspect the part and tell you our decision. If it is covered, we repair or replace it.

• If we do not agree the failure is covered, we tell you why in writing.

We do not offer an informal dispute settlement program. Please complete and return the Warranty Product Return Form with your claim.

What is not covered

Misuse and abuse; accidents and the impact protective parts are built to absorb; incorrect installation or non-supplied hardware; modification or repair; wear and tear and cosmetic wear; racing and rental use; shop labor, towing, travel and loss of use; and damage to your motorcycle, luggage or other property.

Limitation of liability

AltRider's responsibility for a part is repair or replacement under the warranty, and a refund under the return policy. To the extent the law allows, we are not liable for incidental or consequential damages or damage to other property, and our total liability for any claim relating to a part is limited to what you paid for it. Nothing limits liability for death or personal injury caused by our negligence, liability for fraud or willful misconduct, or any right the law does not let us limit. Full terms are in the Terms of Sale and Service. If the law where you live does not allow a limit described above, that limit does not apply to you.

Product safety and installation

Before riding, check that all hardware is present and correct for your motorcycle, install the part with the hardware in the kit to the torque in the instructions, and re-check after the first 5 hours or 100 miles. Check that a stand holds your motorcycle on level ground before you walk away from it. Stop using any part with bent, cracked or missing hardware. Read the full Product Safety and Installation Notice.

Your local rights

Most countries give consumers rights that a seller cannot remove, such as a legal guarantee that goods are of acceptable quality, or a right to cancel an online purchase. Nothing on this page reduces those rights. Where they give you more than this page, they apply.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand

If you buy for personal or household use, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 may give you rights, such as a guarantee that goods are of acceptable quality, that cannot be excluded. Nothing on this page limits them.

Canada

Provincial consumer protection and sale of goods laws may give you rights that cannot be waived. In Quebec, the Consumer Protection Act gives consumers a legal warranty, including that goods are fit for their ordinary use and durable for a reasonable time. Nothing on this page limits those rights.

Other countries

If the law of your country gives you a legal guarantee, a right to cancel a distance purchase, or any other consumer right that cannot be excluded, that right applies to your order.

Duties, taxes and customs

Orders shipped from our US warehouse to other countries are shipped with the freight charge shown at checkout. Customs duties, import taxes and fees are your responsibility unless checkout shows they were prepaid.

Contact

AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA. Phone +1 206-922-3618, Tuesday, Thursday and Friday, 9am-5pm Pacific. Email info@altrider.com.