Warranty & Return – Norway, Iceland and Liechtenstein

Your legal rights

  • Norway (including Svalbard and Jan Mayen): Under the Consumer Purchase Act (forbrukerkjøpsloven), you can complain about a defect within 2 years of delivery, or within 5 years for parts that are meant to last significantly longer than 2 years. Complain within a reasonable time after you discover the defect. Telling us within 2 months is always in time.

  • Iceland: Under the Consumer Purchase Act (lög um neytendakaup, no. 48/2003), you can complain about a defect within 2 years of delivery, or within 5 years for parts that are meant to last significantly longer than 2 years. Telling us within 2 months of discovering a defect is always in time.

  • Liechtenstein: EEA consumer rules similar to the EU rules apply: a legal guarantee of at least 2 years and a 14-day right of withdrawal. Your national law applies and may give you more.

These rights come from the law and are not affected by anything on this page.

Right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving a reason. The period ends 14 days after the day you, or someone you name (other than the carrier), receive the goods. If your order arrives in several deliveries, it ends 14 days after you receive the last item.

How to withdraw. Tell us clearly that you withdraw, by email to info@altrider.eu or by post to AltRider LLC, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands. You may use the model withdrawal form below, but you do not have to. Send your notice before the 14 days end.

Our refund. We refund all payments we received from you, including the standard delivery charge, within 14 days of receiving your notice. We do not refund extra costs that result from you choosing a delivery option other than the least expensive standard delivery we offer. We may wait until we have the goods back or you show proof you sent them. We refund to the payment method you used. We do not charge a restocking fee.

Returning the goods. Send them back without delay and within 14 days of telling us. You pay the direct cost of returning the goods. We email the return address and instructions. Please do not send returns to our US address.

Condition. You may unpack a part and test-fit it to see what it is and whether it works, as you would in a shop. If you install it with threadlocker, tighten it to final torque or ride with it, the part loses value and we may deduct that loss from your refund.

Exceptions. The right does not apply to parts made or specially ordered to your specification.

Model withdrawal form (complete and return only if you want to withdraw). To AltRider LLC, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands, info@altrider.eu: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____________. Ordered on / received on: ____________. Name of consumer(s): ____________. Address of consumer(s): ____________. Signature (only if this form is on paper): ____________. Date: ____________.

AltRider Service Commitment (commercial guarantee)

Guarantor. AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA, with EU warehouse at Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands.

What it adds. This commitment is free of charge and comes on top of your legal rights. For 24 months from delivery, for AltRider-branded parts with a defect in materials or workmanship: (1) you can claim by email with no form; (2) we send an advance replacement with a prepaid return label where stock allows; (3) we pay return shipping on approved claims; and (4) we repair or replace the part, or refund it if neither is possible.

Conditions. These extras apply to the part when it is installed on the motorcycle it is listed for, with the hardware supplied in the kit, tightened to the stated torque and re-checked after 5 hours or 100 miles. They do not apply to damage from misuse, accident (crash bars, skid plates and guards are built to absorb impact, and damage from that impact is not a defect), modification, organized racing or commercial rental use, or normal wear. These conditions limit the extras only. They do not reduce your legal rights.

Territory. Norway, Iceland and Liechtenstein. Your legal rights are not affected by this commitment.

How to make a claim

  • Email info@altrider.eu with your order number, the part number, photos of the part and how it is installed, and what happened. You do not need to use a form.

  • We acknowledge within 5 business days and tell you what we need next. If we need the part back, we send a prepaid label.

  • If the part is covered, we repair or replace it free of charge, including shipping. If not, we tell you why in writing. You keep your right to go to your national consumer body or court.

  • Please tell us as soon as you notice a problem, and ideally within 2 months of discovering it.

Liability

AltRider is responsible for loss or damage caused by a defective part as the law of your country provides. Nothing on this page or in the Terms of Sale and Service limits liability for death or personal injury, liability under product liability law, liability for intent or gross negligence, or any right the law does not let a seller limit. Where damage results from installation that does not follow our instructions, from hardware other than the hardware supplied, from modification, or from misuse, our responsibility for that damage is reduced or excluded to the extent your national law allows.

Product safety and installation

Before riding, check that all hardware is present and correct for your motorcycle, install the part with the hardware in the kit to the torque in the instructions, and re-check after the first 5 hours or 100 miles. Check that a stand holds your motorcycle on level ground before you walk away from it. Stop using any part with bent, cracked or missing hardware. Read the full Product Safety and Installation Notice. To report a concern, write to info@altrider.eu.

Manufacturer and contact

Manufacturer: AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA, info@altrider.com. EU contact for product safety: AltRider EU, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands, info@altrider.eu. To report a safety concern about a part, write to info@altrider.eu with your order number. Type or batch numbers appear on the part or the packaging.

Customs and taxes

Customs duties, import taxes and fees for orders to Norway, Iceland and Liechtenstein are shown at checkout where they are prepaid. Otherwise they are collected on delivery.

Contact

AltRider LLC, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands. Email info@altrider.eu.