Warranty & Return – Other European Countries

Your rights at a glance

The law of the country where you live decides your legal rights as a consumer, and nothing on this page reduces them. On top of those rights, AltRider offers the AltRider Service Commitment for 24 months and a voluntary 14-day return.

Returns

You may return an unused, uninstalled part in original condition within 14 days of delivery. Email info@altrider.eu first. You pay shipping both ways and customs charges, and a 20% restock fee applies. If the law of the country where you live gives you a right to cancel an online purchase, that right applies instead of this policy wherever it is better for you.

AltRider Service Commitment (commercial guarantee)

Guarantor. AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA, with EU warehouse at Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands.

What it adds. This commitment is free of charge and comes on top of your legal rights. For 24 months from delivery, for AltRider-branded parts with a defect in materials or workmanship: (1) you can claim by email with no form; (2) we send an advance replacement with a prepaid return label where stock allows; (3) we pay return shipping on approved claims; and (4) we repair or replace the part, or refund it if neither is possible.

Conditions. These extras apply to the part when it is installed on the motorcycle it is listed for, with the hardware supplied in the kit, tightened to the stated torque and re-checked after 5 hours or 100 miles. They do not apply to damage from misuse, accident (crash bars, skid plates and guards are built to absorb impact, and damage from that impact is not a defect), modification, organized racing or commercial rental use, or normal wear. These conditions limit the extras only. They do not reduce your legal rights.

Territory. The countries and territories listed above. Your legal rights are not affected by this commitment.

How to make a claim

  • Email info@altrider.eu with your order number, the part number, photos of the part and how it is installed, and what happened. You do not need to use a form.

  • We acknowledge within 5 business days and tell you what we need next. If we need the part back, we send a prepaid label.

  • If the part is covered, we repair or replace it free of charge, including shipping. If not, we tell you why in writing. You keep your right to go to your national consumer body or court.

  • Please tell us as soon as you notice a problem, and ideally within 2 months of discovering it.

Your local rights

If the law of your country gives you a legal guarantee for defective goods, a right to cancel a distance purchase, or any other consumer right that cannot be excluded, that right applies to your order.

Liability

AltRider is responsible for loss or damage caused by a defective part as the law of your country provides. Nothing on this page or in the Terms of Sale and Service limits liability for death or personal injury, liability under product liability law, liability for intent or gross negligence, or any right the law does not let a seller limit. Where damage results from installation that does not follow our instructions, from hardware other than the hardware supplied, from modification, or from misuse, our responsibility for that damage is reduced or excluded to the extent your national law allows.

Product safety and installation

Before riding, check that all hardware is present and correct for your motorcycle, install the part with the hardware in the kit to the torque in the instructions, and re-check after the first 5 hours or 100 miles. Check that a stand holds your motorcycle on level ground before you walk away from it. Stop using any part with bent, cracked or missing hardware. Read the full Product Safety and Installation Notice. To report a concern, write to info@altrider.eu.

Manufacturer and contact

Manufacturer: AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA, info@altrider.com. EU contact for product safety: AltRider EU, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands, info@altrider.eu. To report a safety concern about a part, write to info@altrider.eu with your order number. Type or batch numbers appear on the part or the packaging.

Customs and taxes

Customs duties, import taxes and fees are your responsibility unless checkout shows they were prepaid.

Contact

AltRider LLC, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands. Email info@altrider.eu.