Warranty & Return – Switzerland

Your legal rights

Under the Swiss Code of Obligations, new parts carry a legal warranty against defects. You can bring a warranty claim within 2 years of delivery. Please inspect the part when it arrives and tell us immediately if you find a defect, and immediately when you discover a hidden one. We will not refuse a claim only because you took more than a few days to tell us, if you told us right after you found the problem. You may ask for repair or replacement, a price reduction, or cancellation of the sale, as the law allows. These rights come from the law and are not affected by anything on this page.

Returns

Swiss law has no right to return an online purchase because you changed your mind. As a voluntary AltRider policy, you may return an unused, uninstalled part in original condition within 14 days of delivery. Email info@altrider.eu first. You pay shipping both ways and customs charges, and a 20% restock fee applies. This policy is voluntary and does not affect your legal warranty.

AltRider Service Commitment (commercial guarantee)

Guarantor. AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA, with EU warehouse at Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands.

What it adds. This commitment is free of charge and comes on top of your legal rights. For 24 months from delivery, for AltRider-branded parts with a defect in materials or workmanship: (1) you can claim by email with no form; (2) we send an advance replacement with a prepaid return label where stock allows; (3) we pay return shipping on approved claims; and (4) we repair or replace the part, or refund it if neither is possible.

Conditions. These extras apply to the part when it is installed on the motorcycle it is listed for, with the hardware supplied in the kit, tightened to the stated torque and re-checked after 5 hours or 100 miles. They do not apply to damage from misuse, accident (crash bars, skid plates and guards are built to absorb impact, and damage from that impact is not a defect), modification, organized racing or commercial rental use, or normal wear. These conditions limit the extras only. They do not reduce your legal rights.

Territory. Switzerland. Your legal rights are not affected by this commitment.

How to make a claim

  • Email info@altrider.eu with your order number, the part number, photos of the part and how it is installed, and what happened. You do not need to use a form.

  • We acknowledge within 5 business days and tell you what we need next. If we need the part back, we send a prepaid label.

  • If the part is covered, we repair or replace it free of charge, including shipping. If not, we tell you why in writing. You keep your right to go to your national consumer body or court.

  • Please tell us as soon as you notice a problem, and ideally within 2 months of discovering it.

Liability

We are responsible for loss caused by a defective part as Swiss law provides, including under the Swiss Product Liability Act. Nothing on this page or in the Terms of Sale and Service limits liability for personal injury, intent or gross negligence, or anything the law does not allow us to limit. Where damage results from installation that does not follow our instructions, from hardware other than the hardware supplied, from modification, or from misuse, our responsibility for that damage is reduced or excluded to the extent Swiss law allows. You may bring a claim in the courts where you live, as Swiss law allows.

Product safety and installation

Before riding, check that all hardware is present and correct for your motorcycle, install the part with the hardware in the kit to the torque in the instructions, and re-check after the first 5 hours or 100 miles. Check that a stand holds your motorcycle on level ground before you walk away from it. Stop using any part with bent, cracked or missing hardware. Read the full Product Safety and Installation Notice. To report a concern, write to info@altrider.eu.

Manufacturer and contact

Manufacturer: AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA, info@altrider.com. EU contact for product safety: AltRider EU, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands, info@altrider.eu. To report a safety concern about a part, write to info@altrider.eu with your order number. Type or batch numbers appear on the part or the packaging.

Customs

Customs duties, import taxes and fees for orders to Switzerland are shown at checkout where they are prepaid. Otherwise they are collected on delivery.

Contact

AltRider LLC, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands. Email info@altrider.eu.