Warranty & Return – United Kingdom

Your legal rights

Under the Consumer Rights Act 2015, parts must be as described, of satisfactory quality and fit for purpose. If a part is faulty you can reject it for a refund within 30 days of delivery. After that, you are entitled to one repair or replacement. If that fails or is not possible, you can ask for a price reduction or reject the part. In the first 6 months a fault is presumed to have been there at delivery. After 6 months you may have to show it was there at delivery. You have up to 6 years to bring a claim in England, Wales and Northern Ireland, and 5 years in Scotland. These rights come from the law and are not affected by anything on this page.

Right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order within 14 days without giving a reason. The period ends 14 days after the day you, or someone you name (other than the carrier), receive the goods. If your order arrives in several deliveries, it ends 14 days after you receive the last item.

How to cancel. Tell us clearly that you cancel, by email to info@altrider.eu or by post to AltRider LLC, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands. You may use the model cancellation form below, but you do not have to.

Our refund. We refund all payments we received from you, including the standard delivery charge, within 14 days of receiving the goods back or your proof that you sent them, whichever is earlier. We do not refund extra costs that result from you choosing a delivery option other than the least expensive standard delivery we offer. We refund to the payment method you used. We do not charge a restocking fee.

Returning the goods. Send them back without delay and within 14 days of telling us. You pay the direct cost of returning the goods. We email the return address and instructions. Please do not send returns to our US address.

Condition. You may unpack a part and test-fit it to see what it is and whether it works. If you install it with threadlocker, tighten it to final torque or ride with it, the part loses value and we may deduct that loss from your refund.

Exceptions. The right does not apply to parts made or specially ordered to your specification.

Model cancellation form (complete and return only if you want to cancel). To AltRider LLC, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands, info@altrider.eu: I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods: ____________. Ordered on / received on: ____________. Name of consumer(s): ____________. Address of consumer(s): ____________. Signature (only if this form is on paper): ____________. Date: ____________.

AltRider Service Commitment (commercial guarantee)

Guarantor. AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA, with EU warehouse at Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands.

What it adds. This commitment is free of charge and comes on top of your legal rights. For 24 months from delivery, for AltRider-branded parts with a defect in materials or workmanship: (1) you can claim by email with no form; (2) we send an advance replacement with a prepaid return label where stock allows; (3) we pay return shipping on approved claims; and (4) we repair or replace the part, or refund it if neither is possible.

Conditions. These extras apply to the part when it is installed on the motorcycle it is listed for, with the hardware supplied in the kit, tightened to the stated torque and re-checked after 5 hours or 100 miles. They do not apply to damage from misuse, accident (crash bars, skid plates and guards are built to absorb impact, and damage from that impact is not a defect), modification, organized racing or commercial rental use, or normal wear. These conditions limit the extras only. They do not reduce your legal rights.

Territory. The United Kingdom. Your legal rights are not affected by this commitment.

How to make a claim

  • Email info@altrider.eu with your order number, the part number, photos of the part and how it is installed, and what happened. You do not need to use a form.

  • We acknowledge within 5 business days and tell you what we need next. If we need the part back, we send a prepaid label.

  • If the part is covered, we repair or replace it free of charge, including shipping. If not, we tell you why in writing. You keep your right to go to your national consumer body or court.

  • Please tell us as soon as you notice a problem, and ideally within 2 months of discovering it.

Liability

We are responsible for loss caused by a defective part as UK law provides, including under the Consumer Protection Act 1987. Nothing on this page or in the Terms of Sale and Service limits liability for death or personal injury caused by our negligence, liability for fraud, or any right the law does not let us exclude. Where damage results from installation that does not follow our instructions, from hardware other than the hardware supplied, from modification, or from misuse, our responsibility for that damage is reduced or excluded to the extent UK law allows.

Product safety and installation

Before riding, check that all hardware is present and correct for your motorcycle, install the part with the hardware in the kit to the torque in the instructions, and re-check after the first 5 hours or 100 miles. Check that a stand holds your motorcycle on level ground before you walk away from it. Stop using any part with bent, cracked or missing hardware. Read the full Product Safety and Installation Notice. To report a concern, write to info@altrider.eu.

Manufacturer and contact

Manufacturer: AltRider LLC, 3708 Airport Way South, Seattle, WA 98134, USA, info@altrider.com. EU contact for product safety: AltRider EU, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands, info@altrider.eu. To report a safety concern about a part, write to info@altrider.eu with your order number. Type or batch numbers appear on the part or the packaging.

Contact

AltRider LLC, Spectrumlaan 31, 2665 NM Bleiswijk, Netherlands. Email info@altrider.eu.